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The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player did not respond to our messages and questions. The complaint has been reopened after we were contacted aby the player. We received information from the casino that the player mistook the casino for another. Later, the complaint was rejected again due owo the player’s unresponsiveness. The player from Poland is experiencing difficulties withdrawing funds because transactions to his preferred payment method are not possible.
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The player had been asked to be patient and jest to notify the team if the withdrawal was still not processed after 14 days. However, the issue had subsequently been resolved jest to the player’s satisfaction. The player from Australia has deposited money into the casino account, but the funds seem owo be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided żeby the player contain different data, which does not match his claims.
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She stated that her withdrawal request państwa canceled after she had been repeatedly asked jest to provide personal data and photos. The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due jest to a breach of terms regarding multiple accounts. Consequently, the complaint państwa rejected as unjustified, and the player was informed of the decision. Before claiming any Hellspin nadprogram, players should read the terms and conditions carefully. Every nadprogram has specific rules, including wagering requirements, min. deposits, and expiration dates. Wagering requirements determine how many times a player must bet the premia amount before withdrawing winnings.
